Jan 17, 2022  
2011-2012 Catalog 
    
2011-2012 Catalog [ARCHIVED CATALOG]

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   HOS 140 - Front Office Procedures

2.0 Credits
A systematic approach to front office procedures is presented by detailing the flow of business through a hotel beginning with the reservation process and ending with billing and collection processes. This course also places front office procedures within the context operation of a hotel and examines front office management, the process of handling complaints and concerns regarding hotel safety.
Prev. Course Codes: RMA-110, RMA-021, RMA-121
LEC 30 Clock hours



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